[Customer Center] TEL: 050-3590-3299 Business hours: 10:00-17:00 Closed: Tuesdays, Wednesdays, temporary closures

Order flow

Order flow

On this page, we will inform you about the following contents.

  • Order flow
  • Change/confirm/cancel order details
  • gift wrapping
  • Shipping and shipping charges
  • For smooth use

Please note that all pages where you enter personal information support SSL encrypted communication starting with https://, so you can use it with confidence.

Change/confirm/cancel order details

Regarding changes to order details

As a general rule, changes cannot be made to the order details after the order has been placed. Please be sure to check the product, price, quantity, etc. before completing your order.

Regarding confirmation of order details

When your order is completed, an order confirmation email will be sent to the email address you registered via automatic reply email, so please check here.
Please note that if you do not receive an email, there is a possibility that you entered the registered email address incorrectly or that the email was not delivered due to a spam filter.

About cancellation

We can cancel your order if you contact us before the product is ready to ship. If you wish to cancel, please contact us as soon as possible below.
TEL: 050-3590-3299 (10:00-17:00 [irregular holidays])
Available 24 hours a day! Click here for the inquiry form>>>

Please note that we do not accept cancellations for custom-made and semi-customized products after production has begun.

Gift wrapping

Although we do not offer separate gift wrapping, the item can be used as a gift even in normal packaging.

[Example of regular packaging]

pearl pendant wrapping

pearl ring wrappingExample of wrapping case box for pearl necklace

Shipping and shipping charges

【About shipping cost】
Both shipping and return shipping are free .
If you are interested in a product, please try it on at home first. If you do not like it, please return it and we will refund 100% of the product price including shipping.
For details, please visit the return method page >

If paying by cash on delivery, a separate cash on delivery fee of 590 yen (tax included) will be charged.

A separate shipping fee will be charged for shipping overseas. We do not accept returns from overseas customers.

[About delivery company]

Products will be mainly delivered by Kuroneko Yamato, and cash on delivery will be sent by Yu-Pack.
As soon as the product has been shipped, we will contact you at the email address you registered.

[About delivery date]
Usually, if the item is in stock, the item will be shipped within 2-3 business days after the order is confirmed. Therefore, it will take around 3-5 business days to arrive.
Please note that out-of-stock items, ordered items, and semi-ordered items will require a separate delivery date for each item.

[About time zone specification]
You can use Kuroneko Yamato or Yu-Pack according to your preferred time slot.
We will notify you via email when your order is ready to be shipped. Please note that due to traffic conditions, we may not be able to deliver your order at your requested time.

For smooth use

In accordance with Yamshita-Pearl's regulations, if any of the following cases apply, we will contact the customer directly and depending on the situation, we may suspend or cancel the shipment.

  • If you repeatedly return the product without a valid reason
  • If your order is repeatedly canceled or you do not receive it.
  • In other cases where we deem it necessary to verify your identity.
  • If we cannot contact you using the registered phone number and email address.

*If you have any other questions or requests, please feel free to contact us. TEL: 050-3590-3299 (10:00-17:00 [Irregular holidays])
Available 24 hours a day! Click here for the inquiry form>>>